ONLINE-IGNITED CRISES AND POST-CRISIS IMAGE RESTORATION: EXAMPLE OF FLIGHT 3411 INCIDENT. International Journal of Management Trends: Key Concepts and Research, [S. l.], v. 2, n. 1, p. 15–40, 2023. DOI: 10.58898/ijmt.v2i1.15-40. Disponível em: http://ijmt.rs/index.php/ijmt/article/view/19.. Acesso em: 17 may. 2025.