SOURCES AND RESOLUTION STRATEGIES OF ORGANIZATIONAL CONFLICTS: AN EMPIRICAL STUDY IN THE SERBIAN CONTEXT

Predrag Knezevic

doi:10.58898/ijmt.v4i1.69-78

Authors

Predrag Knezevic DOO Dijamant, Zrenjanin, Serbia

DOI:

https://doi.org/10.58898/ijmt.v4i1.69-78

Keywords:

organizational conflict, conflict resolution, horizontal conflict, conflict perception, Serbia, empirical research

Abstract

This paper investigates the nature, frequency, sources, and resolution strategies of organizational conflicts in Serbia's private and public sectors. Using a structured questionnaire and a sample of 128 respondents, the study applies descriptive statistics to analyze perceptions about conflict types, causes, and resolution mechanisms. Findings indicate a predominance of horizontal conflicts and traditional perceptions of conflict as negative phenomena. Most respondents recognize the significance of joint problem-solving and overarching goals as effective resolution strategies. Personal distrust and task interdependence are identified as major sources of conflict. The study recommends institutionalized conflict management training and fostering constructive organizational climates.

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